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Arborist Essentials
CANCELLATION & SHIPPING
- Husqvarna wants you to receive your orders as quickly as possible. To ensure your order is shipped in a timely manner, once an order is placed we are unable to accept any changes or cancellations to that order.
- We are UNABLE to ship to P.O. Boxes, APO or FPO addresses, Canada, Puerto Rico, Guam or Mexico.
- Our products can only be shipped to the 48 contiguous states – cannot be shipped to Hawaii or Alaska.
- Only CARB compliant products can be shipped to California – these products are denoted on the product page and in the cart.
SHIPPING RATES
|
FedEx Ground Shipments - 2-7 Business Days |
|
| Order Value | Shipping Rate |
|---|---|
| Up to $30.00 | $5.99 |
| $31-$60 | $9.99 |
| $61-$200 | $11.99 |
| $301-$400 | $25.99 |
| $401-$600 | $37.99 |
| $601-$800 | $49.99 |
| $801-$1000 | $64.99 |
| Over $1000 | Free |
|
Truck Freight Shipments - 7-10 Business Days |
|
| Order Value | Shipping Rate |
|---|---|
| Up to $999.99 | $59.00 |
| $1,000-$1,999.99 | $89.00 |
| Over $2,000 | $109.00 |
Shipments will take place Monday-Friday (excluding holidays). Orders placed over the weekend or on holidays will be processed the next business day.
Returns
If you are not happy with your Husqvarna purchase for any reason, Husqvarna is happy to offer a convenient refund on all online purchases, minus any applicable shipping and/or restocking fees.
We will accept returns up to 30 days after delivery for all products provided they are:
- In new, fully functional, and undamaged condition
- In the original box, and include packing materials, manuals, and accessories
- For gas products, fuel has NEVER been put into the tank (even if it was drained)
Once gas has been put in an item, it is considered used and not returnable.
Some product categories due to their size and complexity will be subject to a restocking fee equal to a percentage of the pre-tax purchase price based on the below table.
|
Restocking Percentage |
|||
| Category | Percentage | Category | Percentage |
|---|---|---|---|
| Automower | 30% | Snow Throwers | 15% |
| Zero Turn Mowers | 15% | Baggers | 15% |
| Tractors | 15% | Tractor Attachments | 15% |
| Lawn Mowers | 15% | Zero Turn Attachments | 15% |
For items that arrived damaged, defective, or not-working, we will be glad to send a replacement, refund or can refer you to one of our professional servicing centers to have it repaired. Replacement items and refunds will be sent at Husqvarna’s discretion.
Shipping and handling charges are only refundable if the item was shipped in error on behalf of Husqvarna or if an item is damaged and a refund is given. Otherwise, shipping and handling charges are considered non-refundable.
Customers are responsible for all return shipping charges except when returning due to damage or defects. We suggest shipping the package with a carrier that can provide tracking and insurance, as Husqvarna is unable to provide credit for packages lost during shipment if proof of delivery is unavailable. For damaged or defective returns, Husqvarna will provide the appropriate shipping labels for your return.
All return requests need to be submitted to our Customer Care team through our website or phone call. When reaching out to Customer Care, please have your order number on hand and reason for your return, e.g. does not work, broken, do not want, etc. It is extremely important that a return authorization number be assigned for all returns prior to being shipped back. Equipment returned without a return authorization number prior to shipment may be rejected for refund consideration.
Please allow 10 – 15 business days from the date we receive the product for your refund to be credited to the credit card used for the original purchase.
All returns are subject to inspection by Husqvarna personnel as to identify possible use, misuse, missing components, damage or abuse. Refunds may be denied, or only partial credit given because of failure to pass a return inspection.
Return Location
All online purchases will be returned to our Charlotte facility at:
Attn: Returns Dept
Husqvarna
7600 Statesville RD
Charlotte, NC 28269
Tax Policy
All online purchases will be charged applicable state and local taxes. Sales tax will be calculated based on the ship-to address and the sales tax rate in effect at the time of shipping. If no sales tax is charged, you are still responsible for paying the sales tax to your state where required. The purchase is not tax-exempt because it is made over the Internet or because the seller is not required to collect sales tax. Purchasers should check their respective state's tax website for additional information or seek advice from a tax or legal professional.